Refund policy

Elegant Edge 

At Elegant Edge, customer satisfaction is our priority. We want you to shop with confidence and enjoy a smooth shopping experience. If you receive an incorrect, damaged, or defective product, we're here to help.

1. Return & Exchange Eligibility

We accept return or exchange requests under the following conditions:

  • The product is damaged, defective, or faulty upon delivery.

  • You received an incorrect item.

  • The product is unused, unopened, and in its original packaging, where applicable.

  • The request is submitted within 7 days of receiving the order.

2. Product-Specific Conditions

Fragrances

  • Fragrances must be unopened and unused.

  • Products with broken seals or signs of use cannot be returned or exchanged.

  • Damaged or incorrect products may qualify for an exchange or refund.

Cosmetics

  • For hygiene and safety reasons, opened or used cosmetics cannot be returned.

  • Only unopened products in their original packaging may qualify for return or exchange.

  • Damaged or incorrect items will be reviewed.

Fashion

  • Items must be unused, unworn, and unwashed.

  • Original tags and packaging must be intact.

  • Size exchanges are subject to product availability.

Ready Meals

  • Due to food safety and hygiene regulations, ready meals cannot be returned or exchanged once delivered.

  • If an order arrives damaged, spoiled, or incorrect, please contact us immediately with supporting photos.

3. How to Request a Return or Exchange

To request a return or exchange:

  1. Contact our customer support team within 7 days of receiving your order.

  2. Provide your order number and reason for the request.

  3. Share clear photos or videos if the product is damaged or incorrect.

  4. Our team will review your request and guide you through the next steps.

4. Refund Policy

  • Refunds are approved after the returned product has been inspected.

  • Approved refunds will be processed within 5–10 business days.

  • Refunds will be issued through an agreed payment method.

  • Original shipping charges may be non-refundable unless the return is due to our mistake.

5. Shipping Charges

  • If the return is due to a damaged, defective, or incorrect product, Elegant Edge will cover the applicable return shipping cost.

  • For other approved returns or exchanges, shipping charges may be the customer's responsibility.

6. Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Opened or used fragrances.

  • Opened or used cosmetics.

  • Worn, washed, or damaged fashion items.

  • Ready meals and other perishable food products.

  • Items returned without original packaging or tags, where applicable.

7. Contact Us

For any questions or assistance regarding returns and exchanges, please contact our customer support team.

Elegant Edge

We're committed to making your shopping experience simple, reliable, and enjoyable.

Thank you for shopping with Elegant Edge!